Refund policy
Return Eligibility
You may request a return within 30 days of receiving your order.
To be eligible for a return, items must:
- Be unused, unworn, and in original condition
- Include original packaging and tags (if applicable)
- Not be damaged due to misuse or improper handling
Certain items may not be eligible for return, including:
- Personalized or custom-made products
- Jewelry
- Final sale or clearance items
- Gift cards
Return Method
Returns for items purchased online are accepted by mail or at any of our locations.
To start your return by mail, please contact our support team at:
Email: orders@paperaffairdallas.com
Please include:
- Your order number
- Reason for the return
- Photos of the item (if damaged or defective)
Our support team will provide the return instructions and return mailing address.
Return Shipping Costs
Customers are responsible for return shipping costs unless the item is:
- Damaged
- Defective
- Incorrectly shipped
Original shipping charges are non-refundable unless the return is caused by our error. We recommend using a trackable shipping service as Paper Affair is not responsible for lost return packages.
No Restocking Fees
We do not charge any restocking fees for returned items.
Damaged or Incorrect Items
If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
Email: orders@paperaffairdallas.com
Please provide:
- Your order number
- Clear photos of the item and packaging
We will review the issue and arrange a replacement or refund if approved.
Refunds
Once your return is received and inspected, we will notify you regarding the approval or rejection of your refund.
If approved:
- Refund will be issued to your original payment method
- Processing time is typically 5-10 business days, depending on your bank or payment provider
Please note:
- Shipping fees are non-refundable
- Refund timing may vary based on your financial institution
Exchanges
We currently only replace items if they are:
- Defective
- Damaged
- Incorrectly delivered
If you need an exchange, please contact us at:
orders@paperaffairdallas.com
Order Cancellations
Orders can only be cancelled before they are processed or shipped.
To request a cancellation, contact us immediately at:
orders@paperaffairdallas.com
Non-Returnable Situations
We may refuse the return if:
- The return request is made after the return window
- The item shows signs of use or damage caused by the customer
- The product is missing parts, accessories, or original packaging
- The item was a personalized item or jewelry